Who We AreWe have over 20 years of experience, mayavak.com is a Marketing Company focused on Vacation Clubs around the world. mayavak.com provides qualified couples, meaning that they have the necessary profile to buy a vacation membership.
VisionTo provide outstanding customer service and member relations to acheive industry recognition in Tourism.
MissionTo find qualified prospects through established marketing campaigns as well as maintain member services.
Customer SatisfactionIn support of our mission we have a public commitment with our clients; by honoring this commitment Mayavak maintains values and standards:
- Treat our clients with Dignity, Respect and Courtesy
- Listen with attention and objectively to the clients´ needs
- Respond to our clients in a timely and professional manner
- Respect confidentiality of our members
- Listen to the suggestions of members and utilize these for improved customer service
TechnologyThe constant study and evaluation of our tools and services has allowed us to have the best technology and infrastructure.
Our experience allows us to identify the best solutions available, the best software support, CRM and the most complete and advanced call center technologies.
Funcional and organizational Structure
Our structure allows us to establish and define a clear system of duties, thus preparing us for integrating our goals and functionality for a consistent work-flow.